CBT Nuggets - ITIL Intermedidate Lifecycle - CSI

1. 27 - CSI Methods and Techniques - Metrics and KPIs.mp4 79.43 MB
2. 22 - CSI Methods and Techniques - Assessments.mp4 76.41 MB
3. 19 - The Seven-Step Improvement Process Step 6 Present and Report.mp4 73.75 MB
4. 16 - The Seven-Step Improvement Process Step 3 Gather the Data.mp4 70.31 MB
5. 26 - CSI Methods and Techniques - Service Measurement.mp4 66.18 MB
6. 21 - The Seven-Step Improvement Process Triggers, Challenges, and CSFs.mp4 64.19 MB
7. 34 - CSI Methods and Techniques - Problem, Knowledge, and Risk Management.mp4 63.67 MB
8. 46 - CSI, Culture and Communication.mp4 62.01 MB
9. 35 - Organizing for CSI - Primary Roles.mp4 60.71 MB
10. 25 - CSI Methods and Techniques - Benchmarking Continued.mp4 60.65 MB
11. 49 - ITIL - CSI Exam Cram #2.mp4 59.49 MB
12. 37 - Technology Considerations - ITSM Suites, Incident, Problem, Change, and Release_Deployment Management tools.mp4 58.23 MB
13. 38 - Technology Considerations - Event, Automated Incident_Problem Resolution, and Business Intelligence Tools.mp4 58.07 MB
14. 20 - The Seven-Step Improvement Process Step 7 Implementation.mp4 57.79 MB
15. 02 - Terminology Ice Review.mp4 57.60 MB
16. 48 - ITIL - CSI Exam Cram #1.mp4 56.75 MB
17. 31 - CSI Methods and Techniques - Service Reporting.mp4 56.02 MB
18. 30 - CSI Methods and Techniques - ROI and Business Cases.mp4 55.52 MB
19. 04 - CSI - Scope and Business Value.mp4 54.03 MB
20. 14 - The Seven-Step Improvement Process Step 1 Identification.mp4 53.07 MB
21. 39 - Implementing CSI - Getting started.mp4 51.37 MB
22. 10 - Seven Step Improvement Process - Purpose and Objectives.mp4 51.28 MB
23. 28 - CSI Methods and Techniques - Balanced Scorecard.mp4 50.19 MB
24. 17 - The Seven-Step Improvement Process Step 4 Process Data.mp4 49.79 MB
25. 13 - The Seven-Step Improvement Process- Basics.mp4 49.36 MB
26. 36 - Organizing for CSI - Support Roles in the Seven-Step Improvement Process.mp4 47.94 MB
27. 47 - Implementation Challenges, CSFs, and Risks.mp4 47.13 MB
28. 43 - Kotter's 8 Steps - Step 3 and 4 - Create a vision and Communicate a vision.mp4 45.50 MB
29. 24 - CSI Methods and Techniques - Benchmarking Introduction.mp4 45.31 MB
30. 41 - CSI and Organizational Change - Overview.mp4 45.17 MB
31. 15 - The Seven-Step Improvement Process Step 2 Define the Data.mp4 44.93 MB
32. 07 - CSI Principles- Deming Cycle and Knowledge Management.mp4 44.77 MB
33. 33 - CSI Methods and Techniques - Capacity Management, BCM and ITSCM.mp4 42.97 MB
34. 01 - Introduction.mp4 42.35 MB
35. 09 - CSI Principles- ITSM Framework and IT Governance.mp4 42.28 MB
36. 06 - CSI Principles- Service Level Management and Ownership.mp4 41.22 MB
37. 45 - Kotter's 8 Steps - Step 7 and 8 - Consolidate improvements and Institutionalize the change.mp4 40.73 MB
38. 18 - The Seven-Step Improvement Process Step 5 Analyze Data.mp4 40.36 MB
39. 40 - ITSM Governance.mp4 39.47 MB
40. 11 - The Seven-Step Improvement Process- Scope and Business Value.mp4 38.41 MB
41. 08 - CSI Principles- Service Measurement and Baselines.mp4 37.47 MB
42. 32 - CSI Methods and Techniques - Availability Management.mp4 37.11 MB
43. 05 - The CSI Approach.mp4 35.48 MB
44. 12 - The Seven-Step Improvement Process- Policies and Principles.mp4 35.06 MB
45. 42 - Kotter's 8 Steps - Step 1 and 2 - Urgency and Guiding Coalition.mp4 34.83 MB
46. 29 - CSI Methods and Techniques - SWOT Analysis.mp4 34.22 MB
47. 03 - CSI - Purpose and Objectives.mp4 32.08 MB
48. 44 - Kotter's 8 Steps - Step 5 and 6 - Empower your people and Gain Quick Wins.mp4 27.71 MB
49. 23 - CSI Methods and Techniques - Gap Analysis.mp4 25.91 MB