Lynda - Innovative Customer Service Techniques

1. 04. Building Teamwork/04_02-Increasing teamwork between departments.mp4 27.20 MB
2. 04. Building Teamwork/04_03-Creating positive social pressure.mp4 27.02 MB
3. 03. Enhancing Your Service Senses/03_03-Understanding the consequences of multitasking.mp4 26.83 MB
4. 02. Influencing Customer Perceptions/02_02-Winning the moments of truth.mp4 25.69 MB
5. 03. Enhancing Your Service Senses/03_04-Avoiding directed attention fatigue.mp4 24.52 MB
6. 02. Influencing Customer Perceptions/02_03-Making wait time more bearable.mp4 22.87 MB
7. 03. Enhancing Your Service Senses/03_01-Improving your powers of observation.mp4 22.65 MB
8. 03. Enhancing Your Service Senses/03_02-Overcoming the illusion of speed.mp4 22.63 MB
9. 04. Building Teamwork/04_01-Identifying the secrets of employee motivation.mp4 22.38 MB
10. 02. Influencing Customer Perceptions/02_01-Identifying the most important need.mp4 21.55 MB
11. 01. Introduction/01_03-Understanding why customer service is hard.mp4 16.21 MB
12. 02. Influencing Customer Perceptions/02_04-Getting customers to know your name.mp4 15.92 MB
13. 05. Conclusion/05_01-Next steps.mp4 8.15 MB
14. 01. Introduction/01_02-What you should know before watching this course.mp4 7.95 MB
15. 01. Introduction/01_01-Welcome.mp4 6.71 MB
16. Exercice Files/Ex_Files_Innovative_Cust_Service.zip 190 KB