[ FreeCourseWeb.com ] Udemy - Handling and Servicing Customers For Retention and Growth

1. ~Get Your Files Here !/5 - Handling Variety of Complaining Customers/11 - Types of Difficult Customers Strategies to Handle Them.mp4 178.52 MB
2. ~Get Your Files Here !/7 - Golden Sutras of Excellent Customer Service Experience Part 2/19 - Developing Retention Strategies.mp4 147.25 MB
3. ~Get Your Files Here !/6 - Golden Sutras of Excellent Customer Service Experience Part 1/12 - Product Process Knowledge.mp4 97.95 MB
4. ~Get Your Files Here !/6 - Golden Sutras of Excellent Customer Service Experience Part 1/15 - Case Analysis Necessary Tips.mp4 76.28 MB
5. ~Get Your Files Here !/2 - Service Recovery Paradox/5 - Customer Value Pyramid.mp4 60.88 MB
6. ~Get Your Files Here !/3 - Concept of Exceptional Customer Service Moment of Truth/6 - Moment of Truth Levels Their Outcomes.mp4 58.56 MB
7. ~Get Your Files Here !/7 - Golden Sutras of Excellent Customer Service Experience Part 2/18 - Case Analysis Necessary Tips.mp4 57.47 MB
8. ~Get Your Files Here !/3 - Concept of Exceptional Customer Service Moment of Truth/8 - Case Analysis Necessary Tips.mp4 55.79 MB
9. ~Get Your Files Here !/1 - Introduction/1 - Introduction.mp4 49.61 MB
10. ~Get Your Files Here !/2 - Service Recovery Paradox/4 - Service Recovery Paradox.mp4 47.30 MB
11. ~Get Your Files Here !/9 - Good Will LetterEmail/21 - Importance of Good Will LetterEmail in relationship Enhancement Sample Email.mp4 44.26 MB
12. ~Get Your Files Here !/8 - How to Say No to the Customer/20 - 4 Strategies to say professionally No.mp4 41.41 MB
13. ~Get Your Files Here !/6 - Golden Sutras of Excellent Customer Service Experience Part 1/13 - Ownership Empathy.mp4 35.23 MB
14. ~Get Your Files Here !/4 - Complaint Management/9 - Handling Complaints LEAFF Model.mp4 35.07 MB
15. ~Get Your Files Here !/4 - Complaint Management/10 - Dos Donts in Handling Complaining Customers.mp4 27.46 MB
16. ~Get Your Files Here !/10 - Summary Quiz and Action Plan/22 - Self Assessment.mp4 13.40 MB
17. ~Get Your Files Here !/1 - Introduction/3 - Complaints Gift or Curse.mp4 12.49 MB
18. ~Get Your Files Here !/10 - Summary Quiz and Action Plan/23 - Action Plan.mp4 10.79 MB
19. ~Get Your Files Here !/7 - Golden Sutras of Excellent Customer Service Experience Part 2/16 - Networking Relationship.mp4 8.69 MB
20. ~Get Your Files Here !/10 - Summary Quiz and Action Plan/25 - Conclusion.mp4 8.65 MB
21. ~Get Your Files Here !/1 - Introduction/2 - Agenda of the course.mp4 7.24 MB
22. ~Get Your Files Here !/10 - Summary Quiz and Action Plan/24 - Test.mp4 6.06 MB
23. ~Get Your Files Here !/6 - Golden Sutras of Excellent Customer Service Experience Part 1/14 - Case Study Poor Complaint Handling Lack of Ownership Led to Financial Loss.mp4 3.43 MB
24. ~Get Your Files Here !/7 - Golden Sutras of Excellent Customer Service Experience Part 2/17 - Case Study Where did they go wrong.mp4 3.13 MB
25. ~Get Your Files Here !/3 - Concept of Exceptional Customer Service Moment of Truth/7 - Case Study Poor Customer Service Negligence.mp4 2.48 MB
26. ~Get Your Files Here !/7 - Golden Sutras of Excellent Customer Service Experience Part 2/17 - Where-did-they-go-wrong.pdf 183 KB
27. ~Get Your Files Here !/3 - Concept of Exceptional Customer Service Moment of Truth/7 - Case-Study-Poor-Customer-Service-Negligence-is-Equivalent-to-Professional-Suicide.pdf 180 KB
28. ~Get Your Files Here !/10 - Summary Quiz and Action Plan/24 - Quiz-Answers-Handling-customers.pdf 171 KB
29. ~Get Your Files Here !/6 - Golden Sutras of Excellent Customer Service Experience Part 1/14 - Case-Study-Poor-Complaint-Handling-Lack-of-Ownership-Led-to-Financial-and-Reputation-Loss.pdf 165 KB
30. ~Get Your Files Here !/10 - Summary Quiz and Action Plan/24 - Quiz-Handling-customer.pdf 136 KB
31. ~Get Your Files Here !/Bonus Resources.txt 0 KB
32. Get Bonus Downloads Here.url 0 KB