[ TutPig.com ] Udemy - Mastering Customer Service Skills

1. ~Get Your Files Here !/6 - Skills 3 Understanding customers problems/6 - Skill 3 Understanding customers problems.mp4 387.80 MB
2. ~Get Your Files Here !/8 - Skill 5 Dealing with difficult customers/8 - Skill 5 Dealing with difficult customers Flex your muscles to solve problems.mp4 247.18 MB
3. ~Get Your Files Here !/5 - Skill 2 Empathy Act with your heart/5 - Skill 2 Empathy.mp4 206.33 MB
4. ~Get Your Files Here !/7 - Skill 4 Curiosity/7 - Skill 4 Curiosity Earn the respect of customers.mp4 192.26 MB
5. ~Get Your Files Here !/3 - Skill 1 Selfawareness/3 - Skill 1 Selfawareness Standing your ground.mp4 179.02 MB
6. ~Get Your Files Here !/1 - Introduction to mastery of customer service skills/1 - Introduction to mastering customer service skills.mp4 131.57 MB
7. ~Get Your Files Here !/9 - Closing/9 - Wrapping up.mp4 102.38 MB
8. ~Get Your Files Here !/2 - Important definitions in Customer Service/2 - Customer Service Language.mp4 65.36 MB
9. ~Get Your Files Here !/4 - Skill 1 Selfawareness What did your learn about yourself/4 - Skill 1 Selfawareness recap.mp4 33.82 MB
10. ~Get Your Files Here !/8 - Skill 5 Dealing with difficult customers/8 - Practice-1-the-food-is-not-right.pdf 2.53 MB
11. ~Get Your Files Here !/8 - Skill 5 Dealing with difficult customers/8 - Practice-2-refund.pdf 2.42 MB
12. ~Get Your Files Here !/3 - Skill 1 Selfawareness/3 - Self-awarenessv3.jpg 1.67 MB
13. ~Get Your Files Here !/6 - Skills 3 Understanding customers problems/6 - Recognizing-the-emotions-in-the-expressions-answers.docx 1.51 MB
14. ~Get Your Files Here !/5 - Skill 2 Empathy Act with your heart/5 - empathy-map-2-example.pdf 1.05 MB
15. ~Get Your Files Here !/5 - Skill 2 Empathy Act with your heart/5 - empathy-map-2-fin.pdf 1.05 MB
16. ~Get Your Files Here !/6 - Skills 3 Understanding customers problems/6 - Slide30-emotion-activity.png 862 KB
17. ~Get Your Files Here !/8 - Skill 5 Dealing with difficult customers/8 - elastic-with-credit.png 682 KB
18. ~Get Your Files Here !/2 - Important definitions in Customer Service/2 - The-language-of-customer-service.pdf 664 KB
19. ~Get Your Files Here !/7 - Skill 4 Curiosity/7 - Curiosity-puzzle.pdf 604 KB
20. ~Get Your Files Here !/3 - Skill 1 Selfawareness/3 - Cultivating-Self-awaress.pdf 513 KB
21. ~Get Your Files Here !/5 - Skill 2 Empathy Act with your heart/5 - empathy-map-1-fin.pdf 478 KB
22. ~Get Your Files Here !/3 - Skill 1 Selfawareness/3 - Values.jpg 266 KB
23. ~Get Your Files Here !/8 - Skill 5 Dealing with difficult customers/8 - empathy-statements.pdf 52 KB
24. ~Get Your Files Here !/Bonus Resources.txt 0 KB
25. Get Bonus Downloads Here.url 0 KB